Careers at Screenfeed
We bet on our people making us great and we're winning
Sales & Support Engineer at Minnesota’s Fastest Growing Cloud-based Media Company
Hi, I am Jeremy Gavin, CEO of Screenfeed. I’m on a mission to find the next person who will have a big impact on our company. We’re in need of a really talented, motivated and genuine person who can use their combination of sales, support and technical knowledge to build relationships with our customers and help us to continue growing.
Screenfeed is a media production company driven by web technologies that serves a unique niche - dynamic content for use on commercial digital displays. Through innovation and hard work, Screenfeed has become the leader in this niche. We serve over 150,000 screens located in airports, gas stations, banks, theme parks, even the Pentagon with dynamic content every day. Our small, but powerful company has been listed on the Inc 5000 list of fastest-growing, private companies in the U.S. five times. More importantly, we are a group of 17 people who offer a variety of talents that we focus on solving challenging problems together.
You will play a key role at Screenfeed. Relationships with our clients are the lifeblood of the company and in this role you’ll help us grow and support those relationships, while also being part of our internal product development.
You will work within our ‘Connections’ department which is responsible for sales, customer care and marketing. Your specific role will assist customers that require a higher level of technical assistance and maintaining our relationships with them. These customers may be taking advantage of our more advanced features, may have some uniqueness to their own network, or are doing something custom. Relationships with these customers are important to our business and we’ll be counting on you to solve their technical challenges, while meeting their expectations as a customer of Screenfeed.
You will be trained (sometimes by self discovery) on Screenfeed’s products, services and delivery methods and will be expected to explain them to your customers. You will also be asked to learn several digital signage content management systems offered by our partners in order to explain to your customers how to integrate Screenfeed’s dynamic content onto their screens.
Talents and attributes you will need to succeed in the position
- Care for others
- A curious mind
- Exceptional communication skills
- Consultative sales
- A strong understanding of web technologies such as:
- HTML (don’t need to code)
- URL parameters and how they can be used
- Understanding of how APIs, RSS, XML and JSON are used
Experience that will help you succeed in this position
- Working directly with customers on technical products
- Having been part of a team that builds apps, websites, media or software
- Customer support
- Working within a small company
- Digital signage (bonus, not required)
- Hubspot, Salesforce or other CRM SaaS alternatives (bonus, not required)
It is my expectation that I’ll meet a number of people who have the experience above. Our decision-making process will be based on the following, in order:
- Your ability to show me who you genuinely are
- What motivates you
- Ability to communicate
- Personality fit with our team and customers
- Fit at this point in your career
Screenfeed offers a fun atmosphere, great co-workers, free lunch mondays, half-day Fridays, yearly travel perk, 401k, long-term disability, health benefits, flexible hours and revenue sharing.
We bet on our people, and we’re winning.
You should apply now
If you are interested in this position, please email me at email@example.com and for bonus points… since we are a content company, please share with me what content you have enjoyed most in the past month.